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Client Service Standards
Although surprises are great for birthdays, you don't want to be surprised when working with your insurance professional. Our client service standards are:
• Same day return phone calls
• Certificates of insurance processed within 30 minutes of request
• Claim reports forwarded to the insurance company the day they are received
• Quarterly claim reviews
• Annual protection reviews
• 24/7 service access
• Weekly claim monitoring until resolution
“RBC saved us $600 on our homeowners. Kyle did this all on his own without us having to say a word! They are very good to call after storms and alert us of possible damage in our area.”
Roberta Wortham - Local Business Owner
